Refund policy

 

Right of withdrawal (European Union)

If you are a consumer in the European Union, you have the right to withdraw from your purchase within fourteen days, without giving any reason. The period starts the day you, or a third party you designate, take physical possession of the last item in your order.

To withdraw, open the relevant order in your VEYS account and request a cancellation or a return. You confirm your name and order reference, and you receive a confirmation email automatically. You can also withdraw by emailing info@veysandco.com with your name, address and order reference; we confirm receipt by email without undue delay.

We refund all payments received, including standard delivery costs, no later than fourteen days after we are informed of your decision. We may withhold the refund until we receive the items or proof that they have been sent back. Items must be returned unworn and in their original condition. Personalised or engraved items made to your specification are not covered by the right of withdrawal.

For consumers in the European Union, this right of withdrawal prevails over any conflicting condition below, including final-sale terms on sale or promo-code items and any non-refund of standard delivery costs. The only exception is personalised or engraved items made to your specification.

We stand behind the quality of our merchandise. If for any reason you are not satisfied, a refund request to your original payment method or a store credit may be submitted within 14 days of delivery for unworn merchandise. Special order items, Custom and Personalised pieces, Sale items and items purchased with a promo code are FINAL SALE and may not be returned for any reason.  It is the responsibility of the customer to pay the cost of return delivery. All duties and taxes paid are nonrefundable.

The cost of return shipment to us will be deducted from the refund or credit amount.  Refund or credit will only be given for returned merchandise that is in-stock, unused, undamaged, and received within 14 days of the purchase date.

All returns of merchandise purchased on this website require prior authorization. Please email us at info@veysandco.com subject: RETURN, with the order number and email address associated with the order and specify the quantity and the reason why you would like to return the selected items.

We will send you a pre-paid Return Shipping Label via email. Once you have received, printed and affixed the Return Shipping Label, you may send back your order to us.

The Products shall be returned in their original condition, unaltered, unused, undamaged, in their original packaging and with original tags and labels attached along with all accessories and related documents (e.g., instructions booklet, Product certificates, etc.) if any, and undamaged box.

You will be notified by email when the package arrives in our warehouse. The determination of the product condition and acceptability for return is at our sole discretion.

Please note that merchandise purchased from www.veysandco.com may NOT be returned to any physical VEYS boutique or retailer, nor can any merchandise purchased in a VEYS Boutique or from a VEYS retailer be returned to our main office in Switzerland.